About US


Mak&Sons removals is a highly efficient and reliable service that specialises in home removals, office relocating, packaging, clearance, storage & deliveries. We have a team of experienced members who take pride in delivering the best quality service to all our customers.

We believe in going that extra mile to ensure that all moves are unique and specially designed to accommodate the customer’s needs and most importantly we enjoy what we do, which allows us to give our customers the peace of mind that they need knowing that the service they require will be delivered to perfection.


Terms and Conditions


Delivery Times/ Arrivals

It is our intention to minimise delays as much as possible but at times, prevailing weather conditions may prevent us from fulfilling our agreed date and time. In snowy and icy weather conditions in particular your property(s) may not be able to be accessed due to unpaved, un-gritted roads, or locations on steep/hilly inclines and we would therefore endeavour to complete your service to the best of our abilities.

Mak&Son’s Removals cannot be held responsible for any cost that you may be incurred due to extreme weather conditions which prevent us from completing your agreed service with us.


Charges

All our services are charged at a minimum of two hours, and every 30 minutes after that. For removal services that require a 3 man team there will be a minimum booking period of 3hours. Quotations are made to the best of our ability and are based on the information supplied. Hourly rates do still apply if a job runs over the estimated time.

Mak&Son’s removals charges apply when our team arrive at the first collection address and will finish once your items have been unloaded at the final delivery address.

If for any reason one of our vehicle’s breakdown, a replacement vehicle will be provided as soon as possible.

All of our services are estimated by the items which needs to be moved, if there are any additional items from what was agreed then we reserve the right to refuse to offer you the service or increase our charges.

You will incur an extra charge of £11.50 if we are required to travel through the Congestion charge zone in London.


Parking

The parking of our Vehicle’s outside all collection and delivery addresses remains the responsibility of the customer and therefore should be arranged with the local council. If arrangements aren’t made and our vehicles receives a parking fine then the customer will be liable to pay for it.



Insurance

We operate with a Goods in Transit insurance policy and are fully covered with public liability insurance. Policy coverage is up to £20,000 subject to an Insurance excess charge of £250.00 per claim. This is payable by the customer before any claim can be considered. We will not consider any claim for insurance until the job has been paid in full and your insurance excess contribution has been paid and is considered ‘cleared funds’.

You are not covered for loss or damage to goods from a household removal unless a valued inventory is completed and signed by the owner of the goods prior to commencement of transit when goods exceeds a total value of £20,000

We do not accept responsibility for any Loss or damage to food and drink, furs, jewellery, watches, precious stones, deeds, bonds, bills of exchange, promissory notes, money or securities for money, stamps of all kinds, manuscripts and other documents. Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew. Moth, vermin or any process of cleaning, repairing or restoring. It is the customer’s responsibility to ensure that items will fit in the new premises.


Cancellation Policy

In the event that you may need to cancel a booking, you can do so up to 24 hours before your agreed time slot. In this instance, there will be a minimum charge of one hour’s service. We reserve the right to change dates and times.


Key Services
Bedsit removals
Flat removals
Commercial Courier Runs
Business to Business
Storage removals
House Clearance
Small removals
Office Relocation
Man and Van hire
Student Moves
Local and National Deliveries